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Frequently Asked questions

Ordering

My Account & ROES ordering System?

I’m a current customer of Simply Canvas, do I need to re-register?
No. All of your information has been transferred over to our new system.

I’m a New User. What is my account number?
Once your first order is placed, our computer system will automatically generate an account number which we will promptly email to you.

Do I need an account number to place my first order in ROES?
To place your first order in Roes, you simply need your log in and password that has been approved by Simply Color Lab. We ask that all new registrants submit their first order in ROES as a “new user.” Once your first order has been received and invoiced, you will then receive a computer generated Account Number by email.

Can you look up my log in and password information if I have forgotten it?
Yes, please call us or email us at support@simplycolorlab.com and we will happily look up your account information.

If I already have the ROES software with another lab, do I still need to launch yours?
Yes, you will need to still launch our software so that your order comes to us for processing.

Will I receive confirmation once my order has been received?
When submitting your order through ROES, you should receive a message “confirmation sent thank you” once your order has been sent from the queue. Please do not exit out of your ROES system until you receive this message. Also, once we receive your order and invoice it, you will receive an email stating that your order has been received, invoiced and is entering our Printing Department. If you have not received an email invoice within 24 hours of submitting your order through ROES (48 hours if placed on a weekend or holiday), please call our Customer Service Representatives to verify receipt of your order.

Do you work with consumers?
Simply Color Lab is a pro-only lab and must approve all submitted customer registrations as professional photographers.

Can I view my Order History online?
Yes. Our order history is now available online.

Can I view and submit images from previous orders? Unfortunately, the ROES ordering system does not allow customers to view images from past orders. While Simply Color Lab does have the capability to look up your past order, we kindly ask that all new orders be re-submitted to ensure that all specifications listed are current and that each new order receives a number for tracking purposes. We do not store images on file for pro-longed periods of time as images are exclusively used for your private printing purposes.

What if I need to cancel an order?
If an order has been accidently submitted more than once, please call Customer Experience immediately to verify and void the duplicate order(s). If you have to cancel an order for any reason, please call us within 24 hours of placing your order. If your order has already been charged, we can refund the account. If It has been printed, we cannot cancel your order due to the custom nature of the product.

Do the files go directly to print once I place my order?
All images will be viewed and verified for correct set up, contrast and color by Simply Color Lab print technicians before being submitted for production. If they have a question or concern with your file, you will be contacted before your image is sent to our Print Lab.

How do I upload my image in ROES?
To upload images into ROES, images will first need to be placed in a folder, then you can select “Get Images” to search your computer files. Once you have selected your images, please drag and drop them into ROES.

File Color Space Information?

What color space do you use?
We accept Adobe RGB, sRGB and Pro Photo color spaces. We prefer files to be left in their native color space. There is no need to convert between color spaces, which could cause inaccurate colors.

Do you use a color profile and is the profile available for download?
Yes, we do have a soft proofing profile that you can use to adjust your files. This allows you to proof your files under our printing conditions. Our soft proofing profile is both Mac and PC compatible. To locate, go to “The Goods” and choose “Simply Canvas Gallery Wraps”. The download link is to the right of the image.

When saving a file, do I need to embed Simply Color Lab profile?
No. You do not want to embed our profile. You want to only view and adjust your images under the profile.

How do I know if my color is going to match what I see on my screen?
The first and most important step is to verify that your monitor is calibrated with a professional calibration device. If your monitor is calibrated, you will not see much shift in color. Most of the color shift occurs when your monitor is not calibrated. If you are nervous about color, you are more than welcome to request a test print for a small fee.

General File Prep Questions?

What type of files would you prefer for paper prints?
Simply Color Lab prefers that you submit your images as jpg’s when uploading your files. If you have a question about a file type, feel free to contact us for more information.
Canvas files should be a minimum of 100ppi at target dimensions.
Paper print files should be a minimum of 200ppi at target dimensions.
Vivid Prints and Press product files should be a minimum of 300ppi at target dimensions.

Do we scan negatives?
To ensure a high level quality print, Simply Color Lab only accepts digital files.

Do you offer color correction?
Color Correction is Free on Fine Art and Canvas prints and charged by the print for Vivid Prints. Press Printed Accordion Books and Super Mini Accordion Books are color corrected at a rate of 1.50 per panel. Press Printed Fine Art Books are color corrected at a rate of $1.50 per side. Our printing technicians can also retouch your photos and complete Photoshop work for a small fee.

Can I do my own color correcting?
If you choose to color correct your own images we highly recommend downloading and previewing your images using our soft proofing profiles on a correctly calibrated monitor. If you choose to have Simply Color Lab correct your file, our trained printing experts will print for best possible color and density. Color and density is subjective and prints may appear differently under varied lighting conditions. Reprints due to color and density will be reviewed on a per print basis and may, at our request, require a matched paper print to be supplied to insure satisfaction.

Do I need to set up my files before ordering it in the ROES ordering software?
We highly suggest that you set up your files in Photoshop before ordering it in ROES. This way you can check to make sure that all of your files are set up properly.

What file format should I submit files?
We prefer a high level JPG (quality 12).

Will my image be pixilated?
Absolutely not! If your file is crisp going in, it will be crisp coming out, as long as the dpi is correct. We need your file to be sized at actual size 100ppi for Canvas, 200ppi for Fine Art Prints, and 300ppi for Vivid Prints, Press Printed Products, and Specialty Photo Products.

Shipping

Product Turnaround and Delivery?

How will know if my order has been shipped?
Once your order has been shipped, you will receive an email confirmation including your order details and FedEx tracking number.

What is the estimated delivery of the products?
Your invoice will show an estimated ship date based on production time and the shipping method you selected. Depending on your location, please allow an average of 2-5 business days for FedEx ground shipping.

Does Simply Color Lab “drop ship” to clients?
Yes. We can drop-ship orders at no additional cost and we will not place any type of invoice or Simply Color Lab labeling in or on the box. When placing your order in ROES, simply enter your client’s information in the drop ship section of ROES.

What is your turnaround time?
All turn-around times are estimated based on standard in-house processing. Turn-around times may increase during sales and holidays. To view a specific product’s estimated turnaround time, visit its product page.

If you need your products quickly, we do offer a 100% rush. Please contact our Customer Service Team at 877-803-6366 for more information.

*Delivery time is estimated based on the shipping method chosen by the customer.

Are the turnaround times for the U.S. and Canada the same?
While the in-house turnaround times remain the same, please expect 1-5 business days for U.S. FedEx ground shipping, and 1-4 business days for Canadian Shipping.

USA Shipping Costs?

*Prices may vary for shipping when shipping to addresses outside of the contiguous U.S.

Paper Prints & Packaging
Canvas Products
Metal Prints and Stands
Framing and Mounting Options
Press Printed Products
Folios, Cases and Boxes
DVD Selects Canvas Backdrops Photo Stands
Discounted Samples
Print Wraps Canvas Blocks Wood Prints Canvas Connectibles


Shipping Cost for 100% Digital Paper Prints*

Product Shipping Price
Vivid Prints & Vivid Print Proof Books 0-20= $8.95 21-50= $7.95 over 50= $5.95
Fine Art Prints & Circle Prints $7.95

*See Framing & Mounting options for Framing & Mounting Shipping Prices


Shipping Cost for Gallery-Wraps & Masonite Mounted Canvas*

Canvas Size
Maximum Quantity at This Price Shipping Price
6×6 to 23×29
3* $14.95
24×30 to 29×39 3* $24.95
30×40 to 40×60
3* $39.95
41×61 or larger Custom Quote
Canvas Clusters 1 Cluster $14.95

*If ordering more than three wrapped canvases, add an extra $5 per wrapped canvas.

† If you order prints that fit within multiple shipping tiers, you will only be billed the price of the shipping on the largest print ordered. Flat rate shipping good for the Contiguous U.S. only. Flat rate shipping prices are good for Fed Ex Ground services only. APO addresses not included. Expedited shipping is available for additional cost. Standard shipping prices do not apply for shipments to Hawaii and Alaska. Shipping costs to these states will be calculated (based on size and quantities) after the order has been placed.


Shipping Cost for Other Canvas Products

Size
Maximum Quantity at This Price Shipping Price
Floating Frames
$10 per print additional to regular canvas shipping price
Non-Stretched Canvas
3 $10.00
Backdrops
Free*

*Shipping is free within the Contiguous U.S. only. $20 Shipping to Alaska and Hawaii. Call Customer Service for a quote on International shipping costs.


Shipping Cost for Canvas Floating Frames

Size Quantity Shipping Price
8×10 to 23×29
1 $24.95†
24×30 to 29×39 1 $34.95†
30×40 to 40×60 1 $49.95†
41×61 and larger Custom Quote

† Each additional Floating-Framed Canvas will incur an additional $10 to your shipping cost. If you order prints that fit within multiple shipping tiers, you will only be billed the price of the shipping on the largest print ordered.


Shipping Cost for Metal Print

Print Size
Shipping Price*
Ornaments $5.95 up to 3
4×6 to 10×20 $5.95
16×16 to 24×24 $14.95
24×30 to 30×40 $24.95

*You may order as many prints as you desire within a size tier and will only be charged the price of that tier. If you order prints that fit within multiple shipping tiers, you will only be billed the price of the shipping on the largest print ordered.

Shipping Cost for Paper Print Frames, Circle Print Frames, Roundouts & Multi-Opening Mats

Size Quantity Shipping Price
8×10 to 16×20
1 $14.95†
17×21 to 23×29
1 $24.95†
24×30 to 29×39 1 $35.95†
30×40 to 35×55 1 $45.95†
36×56 and larger Custom Quote

† Each additional Frame will incur an additional $10 to your shipping cost. If you order prints that fit within multiple shipping tiers, you will only be billed the price of the shipping on the largest print ordered.

Shipping Cost for Mounted Paper Prints, including Standouts & Print Mats*

Product Shipping Price
Vivid Prints & Vivid Print Proof Books $4.95
Fine Art Prints & Circle Prints $4.95


Shipping Cost for Press-Printed Products Cards, Stickers & Magnets†

Shipping Price*
$4.95

† Includes Magnet Select Cards, DVD Select Cards, Pop-Up Cards, Multi-Sample Packs & Marketing Kits


Shipping Cost for Other Press-Printed Products

Product Shipping Price
Accordion Books $4.95
Fine Art Books $9.95


Shipping Cost for Folios

Product Quantity Shipping Price
Super Folios & DVD Folios
1 to 3 $5.61
4 to 6 $11.22
7 to 9 $16.83


Shipping Cost for DVD Selects

Shipping Price*
$4.95


Shipping Cost for Canvas Backdrops

*Shipping is free within the contiguous U.S. for a limited time only. $20 Shipping to Alaska and Hawaii. Call Customer Service for a quote on International shipping costs.


Shipping Cost for Photo Stands

Product Quantity Shipping Price
Photo Stands
1 to 3 $9.95
4 to 6 $19.90
7 to 9 $29.85


Shipping Cost Discount Services and Samples

Product Shipping Price
Product Sample Kits Free
Paper Sample Albums $5.00
Frame Corner Sample Sets
$5.00



Shipping Cost Print Wraps™

Print Block Size Shipping Price (Max Quantity 3 covers at This Price)
Contiguous US Alaska & Hawaii
8X10 to 20×20 $14.95 Call for Quote
24×30 to 24X36 $24.95 Call for Quote
30×40 $39.95 Call for Quote


Shipping Cost Canvas Wraps™

Canvas Wrap Size Shipping Price (Max Quantity 3 covers at This Price)
Contiguous US Alaska & Hawaii
8X10 to 20×20 $14.95 Call for Quote
24×30 to 24X36 $24.95 Call for Quote
30×40 $39.95 Call for Quote

 

 

Shipping Cost Wood Prints

Wood Print Size Shipping Price (Max Quantity 3 covers at This Price)
Contiguous US Alaska & Hawaii
6×6 to 24×24 $14.95 Call for Quote
24×30 to 30X30 $24.95 Call for Quote
30×40 & 10×40 $39.95 Call for Quote


Shipping Canvas Connectibles

Connectible Size Shipping Price (Max Quantity 3 covers at This Price)
Contiguous US Alaska & Hawaii
9 – 6×6″
$14.99 Call for Quote
9 – 12×12″
$19.99 Call for Quote
6 – 6×6″
$14.99 Call for Quote
6 – 12×12″ $19.99 Call for Quote
4 – 6×6″ $14.99 Call for Quote
4 – 12×12″ $19.99 Call for Quote
4 – 6×6″ – stair
$14.99 Call for Quote
4 – 12×12″- stair
$19.99 Call for Quote
Canadian Shipping Costs?
Paper Prints & Packaging
Canvas Products
Metal Prints and Stands
Framed & Mounted Prints
Press Printed Products Folios, Cases and Boxes
Canvas Backdrops Photo Stands
Print Wraps Canvas Blocks Wood Prints Decorables
Canvas Connectibles

All products 30×40″ and up in size
have to call in for a custom quote.

Shipping Cost for 100% Digital Paper Prints*

Product Order below $75
Shipping Price
Order of $75 or more
Shipping Price
Vivid Prints & Vivid Print Proof Books $19.99 $9.99
Product Shipping Price
Fine Art Prints & Circle Prints $9.99

See Framing & Mounting options for Framing & Mounting Shipping Prices


Shipping Cost for Canvas Products

Product Quantity Shipping Price*
Gallery-Wraps, Non-Stretched
and Masonite-Mounted Canvas
1 to 3 $29.99
4 to 6 $54.99
7 to 9 $79.99
Floating Frames additional per print $15.00
Product
Shipping Price
Canvas Clusters
$29.99
Backdrops $29.99 per drop


Shipping Cost for Metal Print

Product
Shipping Price
Metal Prints $24.99
Ornaments $9.99 up to 3


Shipping Cost for Framed Prints

Product Shipping Price
Floating Frames $24.99
Paper Print Frames
$24.99
Circle Print Frames $24.99
Roundouts $24.99
Multi-Opening Mats $24.99


Shipping Cost for Mounted Prints

Product Shipping Price
Mounted Paper Print
$9.99
Standouts
$9.99
Print Mats $9.99


Shipping Cost for Press-Printed Products

Order Price Shipping Price
Fine Art Books $19.99
Accordion Books
$19.99
Press Cards
$19.99
Magnets $19.99
Stickers $19.99
DVD Select Cards
$19.99
Pop-up Cards
$19.99
Multi-Sample Packs
$19.99
Marketing Kits $19.99


Shipping Cost for Folios

Product Shipping Price
Super Folios
$9.99
DVD Folios $9.99
DVD Selects $9.99


Shipping Cost for Canvas Backdrops

$29.99 per drop


Shipping Cost for Photo Stands

Product Shipping Price
Photo Stands
$9.99


Shipping Cost Print Wraps™

Product Quantity Shipping Price
Print Block
1-3 $29.99
4-6 $54.99
7-9 $79.99


Shipping Cost Canvas Blocks™

Product Quantity Shipping Price
Canvas Block
1-3 $29.99
4-6 $54.99
7-9 $79.99


Shipping Cost Wood Prints

Wood Prints Max Quantity at This Price Shipping Price
6×6 to 24×24 3* $24.99
24×30 to 30×30 3* $24.99
30×40 & 10×40 3* $24.99

Decorable Products

Max Quantity at This Price

Shipping Price

Wood Design Cubes

3*

$24.99

Wood Coffee Table

3*

$24.99

Wood Side Table

3*

$24.99

Canvas Bench

1*

$24.99


Canvas Connectibles

Connectible Size Shipping Price (Max Quantity 3 covers at This Price)
9 – 6×6″
$34.99
9 – 12×12″
$39.99
6 – 6×6″
$39.99
6 – 12×12″ $34.99
4 – 6×6″ $34.99
4 – 12×12″ $39.99
4 – 6×6″ – stair
$34.99
4 – 12×12″- stair
$39.99

Customer Benefits & Discounts

Loyalty Program?

What is the Loyalty program?
Our loyalty program allows you to earn points for all of the products you purchase from Simply Color Lab. Each time you pay for a product, the amount you paid will be added to your loyalty point’s total, even sale items. For sale items you will receive points based on the amount you paid for the product, not the regular price of the product. Points are awarded dollar for dollar at the time of the payment of the transaction. Once you have earned 1000 points you can begin trading in your points for Simply Cash™. (Simply Cash™ is awarded at a rate of 5% of your total points ñ 1000 Loyalty Points earns $50 in Simply Cash™).

When do the Loyalty Points start? 
Here’s an easy way to remember it. Loyalty Points began on 1/11/11!

Where is SimplyCanvas.com? 
We have combined all of our great products into one website. All of SimplyCanvas.com’s offerings are available on SimplyColorLab.com.

Do you have any other great deals?

Yes, if you are looking to showcase your work you have a variety of options. For example:

You can get Our Total Custom Framing Paper Prints Corner Set that includes a corner sample of each of our traditional paper print frames and skinny paper print frames. It is $59 in ROES + $5 shipping but you will receive a $50 gift certificate in return!

We also have our 8”x8” Leather Bound, Professional Album featuring your logo and your favorite image printed on our 12 fine art photo papers to have on display for your clients. It is $50 in ROES and you will receive a $50 gift certificate in return.

Please check our website for other sample specials!

Discount Codes & Pricing?

How can I verify a discount code has been applied to my order?
Discount codes will be honored once verified by Simply Color Lab. Once approved, the discount will be applied and reflected in your Order Invoice. Please allow us to review your invoice to ensure your order has been placed and processed correctly. Your credit card will be charged once the discount code has been approved, and the total has been adjusted by our Customer Service Team. Please keep in mind that most discounts cannot be combined with any other offers, promotions, discounts or Simply Cash.

How do I determine the price of a Custom Size Print?
Custom Sized calculators are located under the “How Much” tab on our website. Enter your unique dimensions and the calculators will configure the price for you.

Do you have discounts for first time customers?
Yes! When you register with us you will receive a Welcome Packet that includes first time customer coupons. Also, check out our Sales Page on SimplyColorLab.com where you’ll also find first time customer discounts and current sales.

Do you offer volume discounts?
Yes. Please contact our Customer Service Representatives for more information.

SCL ROES

ROES is acting buggy?

What is the Loyalty program?
Our loyalty program allows you to earn points for all of the products you purchase from Simply Color Lab. Each time you pay for a product, the amount you paid will be added to your loyalty point’s total, even sale items. For sale items you will receive points based on the amount you paid for the product, not the regular price of the product. Points are awarded dollar for dollar at the time of the payment of the transaction. Once you have earned 1000 points you can begin trading in your points for Simply Cash™. (Simply Cash™ is awarded at a rate of 5% of your total points ñ 1000 Loyalty Points earns $50 in Simply Cash™).

When do the Loyalty Points start? 
Here’s an easy way to remember it. Loyalty Points began on 1/11/11!

Where is SimplyCanvas.com? 
We have combined all of our great products into one website. All of SimplyCanvas.com’s offerings are available on SimplyColorLab.com.

Do you have any other great deals?

Yes, if you are looking to showcase your work you have a variety of options. For example:

You can get Our Total Custom Framing Paper Prints Corner Set that includes a corner sample of each of our traditional paper print frames and skinny paper print frames. It is $59 in ROES + $5 shipping but you will receive a $50 gift certificate in return!

We also have our 8”x8” Leather Bound, Professional Album featuring your logo and your favorite image printed on our 12 fine art photo papers to have on display for your clients. It is $50 in ROES and you will receive a $50 gift certificate in return.

Please check our website for other sample specials!

How do I update Java??

What is the Loyalty program?
Our loyalty program allows you to earn points for all of the products you purchase from Simply Color Lab. Each time you pay for a product, the amount you paid will be added to your loyalty point’s total, even sale items. For sale items you will receive points based on the amount you paid for the product, not the regular price of the product. Points are awarded dollar for dollar at the time of the payment of the transaction. Once you have earned 1000 points you can begin trading in your points for Simply Cash™. (Simply Cash™ is awarded at a rate of 5% of your total points ñ 1000 Loyalty Points earns $50 in Simply Cash™).

When do the Loyalty Points start? 
Here’s an easy way to remember it. Loyalty Points began on 1/11/11!

Where is SimplyCanvas.com? 
We have combined all of our great products into one website. All of SimplyCanvas.com’s offerings are available on SimplyColorLab.com.

Do you have any other great deals?

Yes, if you are looking to showcase your work you have a variety of options. For example:

You can get Our Total Custom Framing Paper Prints Corner Set that includes a corner sample of each of our traditional paper print frames and skinny paper print frames. It is $59 in ROES + $5 shipping but you will receive a $50 gift certificate in return!

We also have our 8”x8” Leather Bound, Professional Album featuring your logo and your favorite image printed on our 12 fine art photo papers to have on display for your clients. It is $50 in ROES and you will receive a $50 gift certificate in return.

Please check our website for other sample specials!

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