UPDATE: For the health of our staff and for everyone’s peace of mind, we are limiting on-site work for non-production employees. Our business hours remain the same, but customer service will be provided remotely. Therefore, we will be providing only email and online chat customer service.
All email inquiries will be answered within one business day. Our business hours are Monday- Friday, 9:00 AM EST-5:00 PM EST. For immediate needs, our online chat will be available during business hours.
To help get you the information you need as quickly as possible, please include either your order number or account number in the subject line as well as a couple of words about your inquiry. This will get your request to the right person as quickly as possible.
Regarding Pick-Up at Simply Color Lab, in order to limit the number of people inside our facilities, please call us when you arrive and we will deliver your products to your car. Actually, this has always been available, and will remain in place in the future. We are always happy to load your car for you!
Below are some quick tips to help you with some of your questions.
You can obtain order information, needed invoices, your simply cash balance, and all other account details by clicking here MY ACCOUNT.
For answers to frequently asked questions, click here https://simplycolorlab.com/help-faq/.
If you need further assistance, you can reach out via the website contact page, https://simplycolorlab.com/contact/
Below are for specific inquiries, click on the appropriate links below.
- Problems ordering
- Requests to adjust orders already placed
- Billing inquiries
- Order status
- Shipping requests
- General product questions
- Current sale inquiries
- Production turnaround times for orders not yet placed
- Returns/Reprint requests
- Any file prep or printing questions