Frequently Asked Questions

I’m a current customer of Simply Canvas, do I need to re-register?
No. All of your information has been transferred over to our new system.

I’m a New User. What is my account number?
Once your first order is placed, our computer system will automatically generate an account number which we will promptly email to you.

Do I need an account number to place my first order in ROES?
To place your first order in Roes, you simply need your log in and password that has been approved by Simply Color Lab. We ask that all new registrants submit their first order in ROES as a “new user.” Once your first order has been received and invoiced, you will then receive a computer generated Account Number by email.

Can you look up my log in and password information if I have forgotten it?
Yes, please call us or email us at support@simplycolorlab.com and we will happily look up your account information.

If I already have the ROES software with another lab, do I still need to launch yours?
Yes, you will need to still launch our software so that your order comes to us for processing.

Will I receive confirmation once my order has been received?
When submitting your order through ROES, you should receive a message “confirmation sent thank you” once your order has been sent from the queue. Please do not exit out of your ROES system until you receive this message. Also, once we receive your order and invoice it, you will receive an email stating that your order has been received, invoiced and is entering our Printing Department. If you have not received an email invoice within 24 hours of submitting your order through ROES (48 hours if placed on a weekend or holiday), please call our Customer Service Representatives to verify receipt of your order.

Do you work with consumers?
Simply Color Lab is a pro-only lab and must approve all submitted customer registrations as professional photographers.

Can I view my Order History online?
Yes. Our order history is now available online.

Can I view and submit images from previous orders?
Unfortunately, the ROES ordering system does not allow customers to view images from past orders. While Simply Color Lab does have the capability to look up your past order, we kindly ask that all new orders be re-submitted to ensure that all specifications listed are current and that each new order receives a number for tracking purposes. We do not store images on file for pro-longed periods of time as images are exclusively used for your private printing purposes.

What if I need to cancel an order?
If an order has been accidently submitted more than once, please call Customer Experience immediately to verify and void the duplicate order(s). If you have to cancel an order for any reason, please call us within 24 hours of placing your order. If your order has already been charged, we can refund the account. If It has been printed, we cannot cancel your order due to the custom nature of the product.

Do the files go directly to print once I place my order?
All images will be viewed and verified for correct set up, contrast and color by Simply Color Lab print technicians before being submitted for production. If they have a question or concern with your file, you will be contacted before your image is sent to our Print Lab.

How do I upload my image in ROES?
To upload images into ROES, images will first need to be placed in a folder, then you can select “Get Images” to search your computer files. Once you have selected your images, please drag and drop them into ROES.

What kind of printers do you use?
We use the Epson SureColor P10000 printers for our fine art prints line and Epson SureColor S80600 for our canvas print line. Epson genuine UltraChrome inks are used in both the SureColor S80600 and P10000 printers. The ink will not fade for generations, and is rated to last 100 years.

What is the largest paper size you can print?
We can print sizes ranging from wallets to 43 x 100. Gallery wrapped canvas prints range from a 6×6 up to a 56×120. If you happen to have a custom size, please use our custom size calculator located on our pricing page.

What kind of papers do you use?
We offer Traditional Papers: Linen, Glossy, Luster, and Metallic. We also offer Hahnemuhle papers in Bayrta, Pearl, Bamboo, Photo Rag Bright White, Photo Rag, Sugar Cane, German Etching and Torchon.

What is the archival life of a photo print?
All of our papers have been tested for their archival quality and are predicted to last 85-100 years. All of our prints are also spayed with a UV protective coating.

What type of canvas do you use?
Our canvas is a high quality, water resistant poly-cotton blend. It has a PH neutral, acid free coating with a pure white point. This allows for greater consistency from print to print.

Are your canvas prints archival?
Every aspect of our prints are archival from the canvas and gesso to the ink and UV coating, all predicted to last 85-100 years.

Do you consider your canvas process giclee?
Yes, our process is giclee. Giclee is the process of making fine art prints from a digital source using ink-jet printing.

What color space do you use?
We accept Adobe RGB, sRGB and ProPhoto color spaces, but the sRGB color space is recommended and preferred.

Do you use a color profile and is the profile available for download?
Yes, we do have a soft proofing profiles for our Fine Art Paper line that you can use to adjust your files. This allows you to proof your files under our printing conditions. Our soft proofing profile is both Mac and PC compatible. To locate, go to “Soft Proofing Profiles” under “Resources”. For Canvas Gallery Wraps, there is no soft proofing profile needed and the file can be adjusted in your working color space.

When saving a file, do I need to embed Simply Color Lab profile?
No. You do not want to embed our profile. You want to only view and adjust your images under the profile.

How do I know if my color is going to match what I see on my screen?
The first and most important step is to verify that your monitor is calibrated with a professional calibration device. If your monitor is calibrated, you will not see much shift in color. Most of the color shift occurs when your monitor is not calibrated. If you are nervous about color, you are more than welcome to request a test print for a small fee.

What is the largest paper print that can be produced?
Simply Color Lab offers sizes ranging from wallets to 43×100″.

Is there any type of protectant applied to the print?
A Water based UV coating. †It maintains the original integrity of the paper increasing the durability against scratching and damage while extending the life of the print.

What is the largest canvas size that can be produced?
Simply Color Lab offers sizes ranging from 6×6″ to 56×120″. Please check our canvas product list to see all available sizes.

What is the difference between the “hanging hardware” and the “black paper”?
The hanging hardware is a heavy duty wire that is across the back of the frame, which allows the print to hang flush along the wall. Adding hanging hardware to your canvas print allows it to be ready for display as soon as you or your customer receives it. Black paper covers the back of the print for a more finished look with a sawtooth hanger. The price of the hanging hardware is $5 and the black paper with sawtooth is $10.

Are the canvas prints sprayed with any type of protectant?
Yes, all of our prints are sprayed with a UV protectant that will protect your print from fading and cracking for many years to come.

What size stretcher frames do you offer?
Our standard stretcher frame is 1 1/2 inches. We also offer a 3/4 thin frame and a 2 1/2 inch frame.

What if my canvas print loosens overtime?
Don’t be alarmed. Simply Color Lab can send you small bottle of retention spray. Spray a light, even coat on the back of the print. Once the retention spray has dried, the canvas will tighten back to its original state.

Can I get a print on canvas without a frame?
Simply Color Lab offers rolled Non-Stretched canvas prints and Non-Stretched canvas prints mounted on Masonite.

Can I frame my gallery-wrapped canvas print?
Of course! Simply Color Lab offers beautiful Floating Frames that are available in different styles and colors. Our frames leave a 1/2″ space between the canvas and the edge of the frame to preserve the three dimensional look of the canvas. Each hand-made frame is available for prints ranging from 8×10″ to 40×60″ and any size in between at no extra charge.

How will know if my order has been shipped?
Once your order has been shipped, you will receive an email confirmation including your order details and FedEx tracking number.

What is the estimated delivery of the products?
Your invoice will show an estimated ship date based on production time and the shipping method you selected. Depending on your location, please allow an average of 2-5 business days for FedEx ground shipping.

Does Simply Color Lab “drop ship” to clients?
Yes. We can drop-ship orders at no additional cost and we will not place any type of invoice or Simply Color Lab labeling in or on the box. When placing your order in ROES, simply enter your client’s information in the drop ship section of ROES.

What is your turnaround time?
All turn-around times are estimated based on standard in-house processing. Turn-around times may increase during sales and holidays. To view a specific product’s estimated turnaround time, visit its product page.

If you need your products quickly, we do offer a 100% rush. Please contact our Customer Service Team at 877-803-6366 for more information.

*Delivery time is estimated based on the shipping method chosen by the customer.

Are the turnaround times for the U.S. and Canada the same?
While the in-house turnaround times remain the same, please expect 1-5 business days for U.S. FedEx ground shipping, and 1-4 business days for Canadian Shipping.

Expect 1-5 business days for U.S. FedEx ground shipping.
Expect 1-4 business days for Canadian Shipping.

Fine Art Products	Canvas Products	Custom Framing	Metal Products
			Wood Products
Exclusive Products

Paper Prints & Packaging

	Delivery Time*
100% Digital Fine Art Prints	1-5 Business Days
Circle Prints	1-5 Business Days

Canvas Products

	Delivery Time*
Simply Canvas Gallery Wraps	1-5 Business Days
Canvas Clusters	1-5 Business Days
Non-Stretched Canvas	1-5 Business Days
Masonite Mounted Canvas	1-5 Business Days

Metal Prints and Stands

	Delivery Time*
Metal Prints	1-5 Business Days

Framing and Mounting Options

	Delivery Time*
Canvas Floating Frames	1-5 Business Days

Wood Products

	Delivery Time*
Wood Print & Heritage Wood Prints	1-5 Business Days

Exclusives

	Delivery Time*
3D Collages	1-5 Business Days
Image Pop	1-5 Business Days
Album Blocks	1-5 Business Days

How do I need to prep my files for canvas printing?
The first step is to correctly setup your file for printing. Whatever your target size is for the front face of the canvas, you want to add an additional 4 inches for the height and the width. This will create a 2 inch border on each side for the wrap of the canvas. Second, pull your guide lines for your rulers in Photoshop 2 inches from each edge. This will create the template for your target size. Anything inside the guides will be on the front face of the canvas. Anything outside the lines will be the wrap of the canvas. Third, drag your image into the template and adjust the image to the cropping of your choice. Use the guides for placement of your image. For example, if you are ordering a 16×20, the file would need to be set up as a 20×24 at 300ppi.

What size file do I need for canvas printing?
We need you to size your images to your target size at 300ppi. Do not forget to add the additional 4 inches to create a 2 inch border on each size for the wrap of the canvas!

What type of adjustments do I need to make to my files for canvas prints?
Treat your files in the same manner you treat your paper prints. If you do all your color correcting and adjustments yourself, by all means treat your files for Simply Color the same. If normally your lab does the adjustments for you, no fear! Our printing technicians in the printing department will do the adjustments for you.

If the frame is 1.5 inches thick, why do I need to add two inches on each side of my file ?
We have you add 2 inches on each side because a 1/2″ from each edge will wrap around the back of the frame where it is stapled and assembled.

If I order a split panel, how do I need to set up the file?
Setting up a split panel can be tricky. First determine your overall target size for the front face of the canvas. Second, decide how you want to split your image. You can split your image into even panels or uneven panels. Once you have decided how many panels you want, pull guides at each dimension where the panel will split. Third, remember to add an additional 4 inches to your height and width for the outside wrap of your images. Fourth, pull additional guides two inches from each original guide that you placed to split the image. Then crop each panel of the image using the adjusted guides. Simply Color Lab does offer a split image set-up service including a digital proof sent via email for a flat fee of $25.00.

What type of files would you prefer for paper prints?
Simply Color Lab prefers that you submit your images as jpg’s when uploading your files. If you have a question about a file type, feel free to contact us for more information.
Canvas files should be a minimum of 300ppi at target dimensions.
Paper print files should be a minimum of 200ppi at target dimensions.
Vivid Prints and Press product files should be a minimum of 300ppi at target dimensions.

Do we scan negatives?
To ensure a high level quality print, Simply Color Lab only accepts digital files.

Do you offer color correction?
Color Correction is Free on Fine Art and Canvas prints and charged by the print for Vivid Prints. and Press Printed Products are color corrected at a rate of 1.50 per panel. Our printing technicians can also retouch your photos and complete Photoshop work for a small fee.

Can I do my own color correcting?
If you choose to color correct your own images we highly recommend downloading and previewing your images using our soft proofing profiles on a correctly calibrated monitor. If you choose to have Simply Color Lab correct your file, our trained printing experts will print for best possible color and density. Color and density is subjective and prints may appear differently under varied lighting conditions. Reprints due to color and density will be reviewed on a per print basis and may, at our request, require a matched paper print to be supplied to insure satisfaction.

Do I need to set up my files before ordering it in the ROES ordering software?
We highly suggest that you set up your files in Photoshop before ordering it in ROES. This way you can check to make sure that all of your files are set up properly.

What file format should I submit files?
We prefer a high level JPG (quality 12).

Will my image be pixilated?
Absolutely not! If your file is crisp going in, it will be crisp coming out, as long as the dpi is correct. We need your file to be sized at actual size 300ppi for Canvas, 200ppi for Fine Art Prints, and 300ppi for Vivid Prints, Press Printed Products, and Specialty Photo Products.

Simply Canvas Gallery Wraps
Open back with hanger $5.00
Black paper with sawtooth $10.00

Canvas Float Wraps
4X6, 5X7, 6X12, 6X20, 6X6, 8X10, 8X30, 8X8, 11X14, 12X12, 12X18

Mounting Hardware $10.00

Cleat $4.00

10X20, 10X40, 12X24, 16X16, 16X20, 16X24, 18X36

Mounting Hardware $10.00

Cleat $6.00

20X20 and larger

Mounting Hardware $10.00

Cleat $8.00

Simply Metal™ Prints
4X6, 5X7, 6X6, 6X12, 8X8, 8X10, 6X20, 12X12, 11X14

Mounting Hardware $10.00

Cleat $4.00

10X20, 12X18, 12X24, 8X30, 16X16, 16X20, 16X24, 10X40

Mounting Hardware $10.00

Cleat $6.00

18X36, 20X20, 20X30, 24X24

Mounting Hardware $10.00

Cleat $8.00

24X30, 24X36, 30X30, 30X40

Mounting Hardware $10.00

Cleat $11.00

CIRCLE PRINTS
8” and 11”

Mounting Hardware $5.00

Cleat $4.00

16” and 20”

Mounting Hardware $5.00

Cleat $8.00

Wood Prints

Mounting Hardware $5.00

Total Order Price	$0 to $14.99	$15.00 to $49.99	$50.00 to $99.99	$100.00 to $224.99	$225.00 to $399.99	$400.00 to $599.99	$600.00 to 1,299.99
New Price	$7.98	$9.98	$13.98	$18.98	$27.98	$45.98	$75.98

Additional Information

*The follow types of orders may require freight shipping or additional fees:
– Products at or over 30
– Custom Sizes that require special handling.
– Large quantities that require bulky packaging.
*We will provide quotes for these orders.  Please allow additional time for the quote and freight delivery times.
*Receiver is responsible for additional charges incurred by customs, duties and taxes.

All Canadian Shipments to be quoted due to an increase in Canadian shipping costs. Please contact us!

How can I verify a discount code has been applied to my order?
Discount codes will be honored once verified by Simply Color Lab. Once approved, the discount will be applied and reflected in your Order Invoice. Please allow us to review your invoice to ensure your order has been placed and processed correctly. Your credit card will be charged once the discount code has been approved, and the total has been adjusted by our Customer Service Team. Please keep in mind that most discounts cannot be combined with any other offers, promotions, discounts or Simply Cash.

How do I determine the price of a Custom Size Print?
Custom Sized calculators are located under the “How Much” tab on our website. Enter your unique dimensions and the calculators will configure the price for you.

Do you have discounts for first time customers?
Yes! When you register with us you will receive a Welcome Packet that includes first time customer coupons. Also, check out our Sales Page where you’ll also find first time customer discounts and current sales.

Do you offer volume discounts?
Yes. Please contact our Customer Service Representatives for more information.

What happens if I receive any products and they are damaged?
We would need you to take a photo of the damaged product or damaged packaging and email to returns@simplycolorlab.com. From there we will get in touch with you and correct this for you right away.

Customer satisfaction is top priority at Simply Color Lab. In all cases we will try to ensure that all customers receive excellent customer service. In some instances, it may be necessary for Simply Color Lab to replace or refund damaged products. Below are general guidelines that we follow in servicing our customers.

Notice of damaged merchandise must be submitted to Simply Color Lab in writing via email within 72 hours upon documented delivery date by the shipping courier. Damaged prints need to be returned to Simply Color Lab for inspection before refunds or replacements can be submitted. In some instances, Simply Color Lab may waive this requirement upon discretion. Upon contacting Simply Color Lab, further details on replacement procedures will be provided.† Please save all packing material, as it will be required by Fed Ex to inspect to determine if the package was damaged by them in shipping.

Simply Color Lab is not responsible for damage to prints after they have been delivered and caused by a third party. Damaged items that occur prior to or as a result of shipping and handling can be replaced for free once they are returned to Simply Color Lab.† Please email us images of the damaged prints if you can.† That can speed up replacement.

Conditions that are not acceptable reasons for replacement or refund include but is not limited to differences in color tones or hues than expected, smudging or scratches that occur due to handling, direct exposure to the elements such as heat and moisture, sizing discrepancies due to the 1/2″ allowance we require, or late deliveries. Please handle your prints carefully. We cannot replace a print that is damaged from mishandling after you receive it.

Coming Soon